Frequently Asked Questions
Everything you need to know about your Knickerbocker experience.
What is the standard shipping timeframe?
We offer standard shipping across the continental United States, which typically takes 3-7 business days. International shipping times vary by location, generally arriving within 10-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
Where are Knickerbocker products manufactured?
We take pride in our ethical sourcing. Our garments are produced in our own facility in New York as well as with trusted partners in Portugal and Japan, ensuring the highest standards of craftsmanship.
How do I determine my correct size?
Each product page features a detailed size guide with specific garment measurements. We recommend comparing these measurements against a similar item you already own for the best fit.
Do you offer repairs on your garments?
As part of our commitment to sustainability and quality, we offer a repair program for manufacturing defects. Please contact our support team with photos of the issue to initiate a claim.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Shop Pay installments.